Show more

Instructions / Help

Your Account
How to Shopping
Shipping
Payment Method
Order status and Tracking
Return Policy
Privacy Policy
Terms and Conditions
Whole Sale
Contact Us
 

Your Account

New Account

You can register as a customer of Bunny Workshop., by creating an account and saving your information, you will be able to check the status of orders, view previous orders and store alternative addresses.

When registering, you need to input your personal email address and password to use when logging in to the shop in the future. Purchasing is easier as a registered customer:
 

Manage Account

You login in your account to manage your personal information, such as password and shipping information.
 

Forget Password

If you have an account and have forgotten your password, we can provide it for you. Simply click "Forgot Your Password?” We will immediately email your password to the address on your account.
 

Address Book

You are able to store one more shipping address for shipping to family members and friends.
 

Order History

You can view processing order and earlier orders in your order history, all order details, status and shipping tracking are available for view. Also the products you select for your shopping cart remain in the basket even if you log out of the service.

 

How to shopping 

Shopping in web shop

Begin registration by clicking on the Register on the Top right side of the home page and fill in your personal details: name, password, billing and shipping address.

Our web shop just like the other e-commerce system, you can use the web shop as normal, add product to cart and check out. It's the easiest way for both you and us.

Please review and verify the information before you placing the order, you will also receive an e-mail confirming that your order has been received, our CS team will handle your order and send you another e-mail to notify you when your order has been shipped.
 

Stock availability

If you see availability marked as "Out of stock" in production page means the item is temporarily unavailable, we will try our best to restock soon as possible, please visit our website regularly.
 

Prices and taxes

Prices are denominated in US dollars.

You are responsible for all the customs and import duties and taxes.

 

Shipping

Shipping Cost

We use a variety of express mail services, including UPS, Fedex, Speedpost, etc… it depending your shipping location, the shipping cost is calculated by the weight, dimension, shipping location and shipping method of the shipment. The cost varies while the shipping location and the shipping method change; the total shipping cost is calculated automatically and will be show when you check out your shopping cart.

Shipping Restrictions

We are providing the shipping service all over the world, for countries where airsoft is legal, some countries where there exist requirements regarding the appearance of airsoft guns; we will perform the appropriate modifications prior to shipping. Also we have shipping and payment restriction for different countries, please read our instruction carefully before your use our web shop. Please contact us by email if you have any problem about the restrictions or your country not listed. (Know your restrictions in your country)
 

APO/FPO Address

Sorry, we don’t provide service for shipping to APO/FPO addresses.

*Packing:
All of the complete airsoft gun may need to disassimble depent on the shipping method to fullfill the import regulation of different countries.
Ship by EMS - The complete airsoft gun must need to disassimble for almost countries, otherwise the package will be rejected or seized by post office and customs department.
Ship by Express - Airsoft gun will not disassimble if shipped by express, 
except some countries.


Shipping Method

Express shipping: We will deliver the item by express courier of Fedex, UPS, TNT… depends on the service availability to your country. It will take 3-5 days for delivery (excluding public holidays and customs clearance).

EMS (Speed Post):  An economic shipping method, the cost will be cheaper for under 20kg package, speed post is provided by Hong Kong Post Office, It will take 4-7 days for delivery. (excluding public holidays and customs clearance).

Small Parcel: We also provide standard regersted air Mail for under 1kg parcel (except airsoft guns), it will take 10-20 days for delivery.

 

Payment Method 

Paypal

Payment Time: Immediate
 

Credit Card by Paypal.com

Payment Time: Immediate

Visa, Master, Discovery, American Express
 

Wire Transfer

Payment Time: 3 – 7 Days

Our Bank Information as below:
 

BANK NAME: Chiyu Banking Corporation Ltd.

ADDRESS: 967-967A, King’s Road, Quarry Bay, Hong Kong

SWIFT CODE: CIYUHKHH

BANK CODE: 039

BRANCH CODE: 743

ACCOUNT #: 03974392041728

ACCOUNT HOLDER NAME: Bunny Workshop
 

1) Be sure to provide your ORDER NUMBER into the notes section of the wire payment. We must to see the ORDER NUMBER in the notes field of wire payments we receive to match them to your order so we know who you are.

2) Please provide your full name of wire payment.

3) You should make sure the wire payment in US Dollars; do not covert to Hong Kong dollars.

4) Please notify us that you have completed the wire payment, note the bank wire transfer reference number.

5) We will process your order upon receiving payment, normally 3-7 days; we will send you an email when the order is shipped out.

6) The order will be cancel if the payment not completed over 14 days.

 
Order status and Tracking

Order status and history

You can check your order in “My Account > My orders” to view or edit your order, you are able to view order status, order history, also tracking the shipment and print an invoice.
 

Cancel Order

You can cancel your order by contact us by email directly, however, order cannot be canceled once the ordered items was already packed or shipped, and no refund will be made. If you are unable to cancel the order and want to make a return, please review our “Returns & Refunds” policy.
 

Back Order Items

In order to process the order in an efficient way, we don’t have back-order for unavailable items right now; you can cancel the order and get the refund or instead of choosing other items. And our CS team will touch you directly to solve the problem.

 

Return Policy

The return policy applies to any airsoft guns made through our web shop. And you must notify our within 72 hours of receipt of the deliver for the return. We reserve the right to deny any request for returns made after 72 hours of delivery to your address.

The returned item from you must meet the requirements as below:

Returnable: All types of guns, including AEG and GBB

Not Returnable: Combat Gear, Accessories, Upgrade Parts and Magazines.

Firstly, all returned goods must be in perfect condition and with all original packaging, manuals and all other supplied accessories, any damage will be assessed by us and the amount of credit will be judged based on whether the returned items was used, missing parts or damaged.

Secondly, you will be responsible for paying the shipping charges for the returned products to us, a 20% restocking fee of the item price would be charged, and you will be credited with 80% of the original value the money will be credited to you once the package has been received by us.

How to Return

Before you return your items, you must contact cs@bunnyworkshop.com.hk including your invoice copy or order number and the reason of the return, our CS team will email you back with an approval for the return. The way your refund is processed depends on your original payment method. (Paypal or Wire Transfer)

 

Privacy Policy

What information do we collect? 
We collect information from you when you register on our site, place an order or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
Google as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
 

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
 

; To administer a contest, promotion, survey or other site feature

; to send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
 

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? Keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 
occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 
By using our site, you consent to our web site privacy policy.

Contacting Us 
If there are any questions regarding this privacy policy you may contact us by email.

 

Terms and Conditions

Introduction

This Agreement contains the complete terms and conditions that apply to you in joining, buying, and all other activities you will make in our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to you end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
 

Editing, Deleting and Modification

We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED PARTICIPATION IN OUR PROGRAM, VISIT AND SHOPPING IN OUR SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
 

Acknowledgment of rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the Program except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.
 

Fraud

FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected Bunny Workshop shall resort al remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.
 

NON-WAIVER

Failure of the Bunny Workshop to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.

No waiver by either party of any breach of any provision hereof shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.
 

MISCELLANEOUS

This Agreement shall be governed by and construed in accordance with the substantive laws of Hong Kong SAR, without any reference to conflict-of-laws principles.

Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of Hong Kong SAR, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence.

The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein.

Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.

In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.

 

Whole Sale

Please inquire with us for whole sale. we currently supply different retailers worldwide, Special pricing is available, please email sales@bunnyworkshop.com.hk

 

Contact Us

You can contact us directly by email, we will follow up to two business days to reply your emails, our email address listed as below:
 

Inquiry: info@bunnyworkshop.com.hk

Customer service: cs@bunnyworkshop.com.hk

Sales: sales@bunnyworkshop.com.hk or sales2@bunnyworkshop.com.hk

 

© Bunny Workshop / Airsoft, Combat Gear & Custom Made 2017. All rights reserved.